GETTING STARTED

What do I receive after purchasing?
You receive an instant digital download containing 
your widget files, a written setup guide, and video 
tutorials for StreamElements and OBS Studio.

How long does delivery take?
Instantly. As soon as your payment is confirmed, 
the download link is available in your order confirmation 
email and in your account.

COMPATIBILITY

What platforms do your widgets work with?
All widgets are compatible with Twitch, Kick, YouTube 
Live, and TikTok Live via StreamElements, Streamlabs, 
and OBS Studio.

Do I need StreamElements specifically?
No. Our widgets work with StreamElements, Streamlabs, 
and native OBS Studio as a browser source.

Do I need to know how to code?
No coding required. Setup takes under 60 seconds 
following the included video tutorial.

SETUP & TECHNICAL

My widget shows a black screen in OBS. What do I do?
Disable your VPN or ad blocker, then refresh the 
browser source in OBS.

My widget looks blurry. How do I fix it?
Set your OBS canvas resolution to 1920x1080 and 
make sure your browser source is set to the same dimensions.

Can I customize the colors?
Yes. All widgets include customizable accent colors. 
Instructions are included in the download file.

Can I use this widget on multiple streams?
Yes. Once purchased, you can use the widget on 
your own stream indefinitely.

ORDERS & REFUNDS

Can I get a refund?
Because these are instant digital downloads, we do 
not offer refunds once the file has been downloaded. 
If you have an issue, contact us and we will resolve it.

I have a question not listed here. How do I contact you?
Email us at support@streamwidgetshop.com — 
we respond within 4 hours.